Cancellation Policy

At Floren Seeds, we understand that plans can change. We aim to provide a fair and transparent cancellation process while ensuring orders are processed and shipped as efficiently as possible. Please review our cancellation policy below.

Order Cancellation

You may request to cancel your order within 24 hours of placing it.

Cancellation requests received within this period will be processed whenever possible.
Once an order has entered the processing or shipping stage, we may no longer be able to cancel it.

Same-Day Delivery Orders

If your order qualifies for Same-Day Delivery, it cannot be cancelled once it has been confirmed, as preparation and dispatch begin immediately.

Promotional & Limited-Time Products

Orders placed during special promotions, seasonal sales, or limited-time offers may not be eligible for cancellation due to limited stock availability and high demand.

Damaged or Defective Products

If you receive a product that is damaged, defective, or arrives in poor condition, please contact our Customer Support team as soon as possible.

Claims must be submitted within 24 hours of receiving your order.
To help us investigate your request, we may ask for clear photographs, videos, or other supporting evidence.
All claims are subject to verification before a replacement, refund, or other appropriate resolution is provided.

Product Not as Described

If the item you receive is significantly different from the product description or images displayed on our website, please notify us within 24 hours of delivery.

Our support team will carefully review your request and work with you to provide an appropriate resolution in accordance with our policies.

Important Information

Floren Seeds does not offer subscription-based products or recurring billing services.
Every purchase made through our website is processed as a one-time transaction.
By placing an order, you acknowledge and agree to this Cancellation Policy.

Contact Us

If you have any questions regarding order cancellations or need assistance with your purchase, please contact us.

Business Name: RURAL HAVEN LLC

Brand: Floren Seeds

Email: support@florenseeds.com

Address: 212 N 2nd St, Ste 100, Richmond, KY 40475-1408, USA

Phone: (+1) 859-638-5634

Customer Support Hours: Monday to Sunday, 8:00 AM–8:00 PM