Returns and Refund Policy

At Floren Seeds, customer satisfaction is our priority. We strive to provide high-quality seeds and excellent service. Please review our Returns, Refunds & Exchanges Policy before placing your order.

Return Policy

Due to the nature of seeds and other agricultural products, returns are accepted only under the following conditions:

• Products that have been opened, unsealed, or used are not eligible for return, as they cannot be resold or reused.

• If your order is unopened, sealed, and in its original condition, you may request a return within 7 days of receiving your order.

• We strongly recommend recording a complete unboxing video when opening your package. This helps us verify claims involving damaged, defective, missing, or incorrect items.

• If you experience any issues with your order, please contact our customer support team, and we will work to resolve the matter as quickly as possible.

Refund Policy

Once an order has been successfully delivered and accepted, it is generally not eligible for a refund.

However, if:

• You receive an incorrect item,

• The product is damaged or defective upon arrival, or

• The product significantly differs from its description,

please contact us within 24 hours of delivery. Our team will carefully review your request and determine the most appropriate resolution, which may include a replacement or refund where applicable.

Return Eligibility

To qualify for a return, your order must meet the following requirements:

• Return Request: Submitted within 7 days of delivery.

• Product Condition: Unused, unopened, sealed, and in its original packaging.

• Damaged or Defective Items: Reported within the 7-day period, along with supporting photos or an unboxing video when available.

How to Request a Return or Exchange

To begin the return or exchange process:

1. Contact our customer support team using the details below.

2. Provide your order number, a description of the issue, and any supporting photos or videos.

3. Our team will review your request and provide detailed return or replacement instructions if your request is approved.

Refund Processing

After your returned item is received and inspected, any approved refund will be issued to your original payment method.

Refund Timeline

Please allow up to 10 business days from the date we receive your returned item for your refund to be processed. Processing times may vary depending on your payment provider or financial institution.

Return Address

Eligible returns should be sent to:

212 N 2nd St, Ste 100, Richmond, KY 40475-1408, USA

Restocking Fee

No Restocking Fee

Floren Seeds does not charge a restocking fee on approved returns.

Contact Us

If you have any questions about our Returns, Refunds & Exchanges Policy or need assistance with your order, please contact us.

Business Name: RURAL HAVEN LLC

Brand: Floren Seeds

Email: support@florenseeds.com

Address: 212 N 2nd St, Ste 100, Richmond, KY 40475-1408, USA

Phone: (+1) 859-638-5634

Customer Support Hours: Monday to Sunday, 8:00 AM–8:00 PM